Metapix Media Terms & Conditions

Last updated: 25 September 2025

These Terms & Conditions (“Agreement”) govern the provision of services by Metapix Media (“we”, “us”, “our”) to the “Client” (“you”, “your”). By commissioning us for any project, including AI video generation, AI inpainting, social media content posting, live-action video production, or any hybrid content services, you agree to be bound by these Terms.

1. Definitions

2. Scope of Agreement

3. Client Responsibilities

You agree to:

• Provide a clear brief: message, brand guidelines, target audience, tone, style references.
• Supply any materials you own (e.g. logos, existing footage, music) with all necessary rights.
• Respond promptly to requests for feedback, approvals, and revisions as per the timeline in the SOW.
• Notify us in advance of any dates or special events, announcements, or content you want included in your social posting schedule.
• Ensure access, permissions, or rights for any locations, people, or visuals involved in live-action work.

4. Deliverables, Revisions & Acceptance

• We will deliver drafts and allow for revision rounds as specified in the SOW. Any additional revisions beyond those included will be charged at our standard hourly or daily rate.
• If you fail to respond or provide feedback within the timeframes stated in the SOW or agreed timeline, we may consider the last submitted draft accepted.
• Delivered formats (file types, resolution) will be stated in the SOW. If further format changes are requested after delivery, additional fees may apply.

4.1 Client Responsibilities

To help us deliver projects smoothly and on time, Clients agree to provide all necessary information, assets, and feedback when reasonably required. Delays in supplying these may extend project timelines. If delays significantly impact schedules or require additional work, Metapix Media reserves the right to adjust delivery dates and/or fees accordingly.

5. Pricing, Payment & Deposit

Payment Terms

• Payment Schedule:

  • A deposit is due upon acceptance of the quotation before work begins.

  • The remaining balance is due upon delivery of the final deliverables, unless otherwise agreed in writing.

• Late Payments:

  • For business-to-business (B2B) clients: Invoices not paid by the due date may incur statutory interest at 8% above the Bank of England base rate, plus compensation for recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

  • For business-to-consumer (B2C) clients: Invoices not paid by the due date may incur interest at 4% above the Bank of England base rate, accruing daily until paid.

• Expenses: Any pre-approved expenses (e.g. travel, accommodation, licensing fees) will be invoiced separately with receipts provided.

• Optional Buyouts: Extended rights or full buyout options are available as described in Section 6. Any applicable buyout fees will be confirmed in writing prior to transfer of rights.

6. Intellectual Property and Licensing

• Final Deliverables (Default)

  • Upon receipt of full payment, the Client receives full copyright ownership of the final edited deliverables as defined in the Scope of Work.

  • This ownership grants the Client the right to use, reproduce, distribute, and display the final deliverables for the agreed purposes without further restriction.

• Exclusions

  • Metapix Media retains ownership of all raw footage, unedited files, project files, templates, AI prompts, models, and workflows used during the project.

  • Any creative concepts, drafts, or unused materials remain the exclusive property of Metapix Media.

• Portfolio Use

  • Unless otherwise agreed in writing, Metapix Media reserves the right to showcase the final deliverables in its portfolio, showreel, and marketing materials. However, if the deliverables are part of paid or restricted-access content (e.g. content that requires a client’s customers to purchase or subscribe to access), Metapix Media will not use the video, footage, or related content for promotional purposes without prior written permission from the copyright holder.

• Optional Buyout of All Rights

  • If the Client wishes to obtain rights beyond the final deliverables, the following options are available:

    • Extended Rights (+50% of project fee): Transfer of rights to final deliverables plus raw footage.

    • Full Buyout (+100–150% of project fee): Transfer of rights to all materials, including project files, raw footage, and AI workflows, excluding third-party licensed assets.

  • All buyouts must be agreed in writing prior to delivery and are subject to additional fees, payable in full before transfer of ownership.

7. AI-Specific Clauses & Content

8. Cancellation, Rescheduling & Delays

• If you cancel a project less than 3 days before the scheduled commencement of work (including live shoots), you may be liable for cancellation fees (e.g. deposit non-refundable or portion of quote).
• If you request rescheduling, we’ll accommodate where possible; additional costs or fees may apply.
• Delays caused by the Client (e.g., late feedback, late provision of materials) will shift timelines accordingly and may incur additional charges.

9. Liability, Indemnity & Insurance

• Our liability to you for any claim shall be limited to direct losses only, and shall not exceed the total fees paid by you for the relevant project. We will not be liable for any indirect, consequential, or punitive damages.
• You indemnify us against legal claims arising from your provided materials (copyright infringement, rights of privacy, trademark issues, etc.).
• We maintain professional indemnity / public liability / AI usage compliance insurance where applicable; for live shoots, any location or participant insurance must be arranged or confirmed in advance if required.

10. Confidentiality & Data Protection

• Both parties will keep confidential any non-public information disclosed in connection with the project.
• We will handle personal data in compliance with applicable data protection legislation (e.g. UK GDPR).

11. Force Majeure

• Neither party shall be liable for failure or delay in performing obligations caused by events beyond reasonable control (e.g. acts of God, strikes, internet outages, government restrictions).
• In such cases, we will notify you as soon as possible and make reasonable efforts to mitigate the delay.

12. Termination & Effects of Termination

• Either party may terminate the Agreement if the other party is in material breach and fails to remedy the breach within 14 days of notice.
• Upon termination, you will pay for all work done up to the termination date, including non-recoverable costs.
• We may retain copies of all work performed up to termination for internal records.

13. Governing Law & Dispute Resolution

• This Agreement is governed by the laws of England & Wales.
• Any dispute arising shall first be addressed by good-faith negotiation. If unresolved within 14 days, the dispute may proceed to mediation, arbitration, or the courts of England & Wales.